My mobile phone is displaying an error message.

If your mobile phone displays any of the following messages: "SIM not valid," "enter subsidy code," "phone restricted," "SIM locked," or "SIM not accepted," it may be locked, please call Customer Support.

My SIM is blocked.

If you have entered your SIM PIN incorrectly three times your mobile phone may display either of the following messages: "PIN blocked" or "Enter PUK." If either message is displayed, you will need to enter your PUK code. This can be found on your Truphone SIM card holder, or by visiting your account page at www.truphone.com.

Please note if the wrong PUK number is entered your SIM will be permanently disabled. If this happens please call Truphone Customer Support to request a replacement SIM.

I can’t make calls or send texts when roaming in non-Truphone countries.

When making calls or sending texts, please make sure you use the correct international dialing code. This requires the international dialing prefix (always 00 when roaming) to be followed by the country code and then the dialed number (excluding the first 0).

For example:

When dialing the UK number 0203 318 0742 while roaming abroad, dial 00 (international dial code) 44 (country code) 203 318 0742 (dialed number, excluding the first 0).

When dialing the US number 646-360-1689 whilst roaming abroad you would need to dial 00 (international dial code) 1 (country code) 646-360-1689 (dialed number).

I can’t make international calls or send texts in my home country or in my other Truphone countries.

When making calls or sending texts please make sure you use the correct international dialing code. This requires the international dialing prefix (for the country you are in) to be followed by the country code and then the dialed number (excluding the first 0).

For example:

When dialing the UK number 0203 318 0742 from the US, dial 011 (international dial code) 44 (country code) 203 318 0742 (dialed number, excluding the first 0).

When dialing the US number 646-360-1689 from the UK, dial 00 (international dial code) 1 (country code) 646-360-1689 (dialed number).